FAQ's

Experience has taught us that frequent and open communication is the key to getting the best results, especially in the early stages. We are committed to keeping close contact with you every step of the way. Let’s get the conversation started.

How are PAS-LABS testing and certification services organized?

Our testing services are organized into sections that evaluate specific product categories. Our staff includes experienced support associates, engineers and technical support personnel responsible for reviewing your requests, examining how products are constructed, conducting tests, evaluating results and developing safety standards. Our dedicated field representatives frequently visit manufacturing facilities to confirm that products bearing the certification Mark continue to meet applicable safety requirements.

Who can submit a product?

Products are typically submitted to us by manufacturers or product developers, or by their authorized agents, representatives or licensees. When submitting a product to our labs, you may choose which company name (the manufacturer, agent or licensee) you would like to appear on the product and in our online certification directories. Once selected, this name must appear on the product if it is found to comply with the applicable PAS requirements and if it will carry a PAS-Labs Mark.

When should a product be submitted?

Ideally, a product should be submitted as early as possible during its development. Often, our engineers can conduct a preliminary evaluation to help identify areas that may not meet our requirements, even before tooling is cut or parts are purchased. Although a preliminary evaluation is not a substitute for a complete investigation and it does not result in authorization to use our Mark, this service can result in savings for you. A preliminary evaluation can be completed in a day or two at one of our facilities or at your own manufacturing location.

How do I begin the submittal process?

The first step in submitting a product to UL is to complete the Request for Quote form here. This form will guide you in providing us with the specific information needed to prepare your quote.

OUR quote for services

Shortly after you have submitted your Request for Quote, a PAS-LABS associate will send you a quote for services. Typically, this quote will include project pricing and standard assumptions for services.

Getting the product evaluation under way

Once you accept your quote, an engineer will contact you to confirm your needs, discuss the scope of your project and review other important matters such as test planning, sample requirements and production dates.

At this point, if you have a specific deadline you are trying to meet, please let us know so it can be considered when establishing an evaluation completion date. Once we receive your signed quote acceptance, agreement(s), any necessary preliminary deposit, and any required test samples and technical information, PAS-LABS engineering staff can begin the investigation of your product.

If you need to ship samples, please be aware of shipping and importing requirements of the countries where the samples are being sent. Please click here for additional details from U.S. Customs and Border Protection regarding samples sent the United States.

What you can expect after testing

Once product testing is complete, your project engineer will inform you if your product complies with the requirements. For products meeting the requirements, your project engineer will develop a formal report based on the test results. These test results will also be used to develop a Follow-Up Services program and will serve as the basis of a Follow-Up Services Procedure.

The Follow-Up Services Procedure document describes, in detail, the construction of a product tested and found to meet PAS-LABS requirements. Our field representatives use this document as their guide when conducting the periodic examinations of certified products in the factory.

Before our engineering staff test your product, you must agree to participate in the Follow-Up Services program. You indicate your willingness to participate by signing and returning the Global Services Agreement or other appropriate local agreement. For those new to the Follow-Up Services process, FUStart provides you more detail about our Follow-Up Services program and how to obtain your PAS-LABS labels.

If, for some reason, your product doesn’t meet the requirements, you will receive a letter from us describing the specific requirements your product did not meet. If you choose to modify the product and are interested in having it retested, you can contact the our project engineer who originally tested the product for any necessary retesting or re-examination.

If you have any questions about your test results, the interpretation of a requirement or any decision, the appeals procedure provides a method for your concerns to be heard by our management without jeopardizing your relationship with us. Just contact customer service or our engineering staff for details.

If you have any questions about the submittal process, please contact customer service.

You can also use the online form to start the submittal process now.

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